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Frequently asked questions
Answers to the most common questions about Lola, how it works, and how we can help.
About Lola
What is Lola?
Lola is a platform for finding verified pet sitters and dog walkers in Romania. Every provider goes through ID verification and profile review.
Which cities are you available in?
We're starting with Bucharest and expanding to other Romanian cities based on demand.
How much does Lola cost?
Signing up is free. You only pay when you book a pet sitter or dog walker, with a small platform fee.
How it works
How does the waitlist work?
Sign up with your email and get a referral code. The more friends you invite, the faster you move up.
How do I book a pet sitter?
Search by service, date, and location. Compare profiles, read reviews, and send a booking request directly through the platform.
How do payments work?
Payments are processed securely through the platform. Funds are held safely and transferred to the sitter after the booking is completed.
For pet owners
How do I choose the best sitter for my pet?
Every sitter has a detailed profile with experience, reviews, and photos. You can filter by service, availability, and rating.
What happens if something goes wrong during a booking?
The Lola team is available to help. You have dedicated support and protection on every booking.
For pet sitters
How do I become a pet sitter on Lola?
Create a profile, go through ID verification, and wait for approval. Once activated, you'll receive requests from pet owners in your area.
How do I get paid as a sitter?
You receive payment directly to your bank account after each booking is completed. Lola takes a small commission on each transaction.
What are the requirements to be a sitter?
You need to be at least 18 years old, pass ID verification, and complete your profile with your pet care experience.
Trust & safety
How are pet sitters verified?
Every sitter goes through ID verification and profile review. After each booking, pet owners leave ratings and reviews.
What safety measures are in place?
ID verification for all sitters, transparent reviews, in-app messaging, and dedicated support for any issues.
Can I see reviews before booking?
Yes, every sitter profile has public reviews from previous pet owners, including ratings and details about their experience.